REFUNDS & RETURNS
Custom printed orders are non-refundable. If there is an issue with your order we will be happy to work with you to come to a solution. Since all of our items are handmade, there may be variations between, or even within, an order.
PLEASE NOTE ALL ITEMS PRINTED WITH MY ART ARE PRNTED TO ORDER AND ARE CONSIDERED CUSTOM PRINTED ITEMS.
Items purchased from fionadebell.com are, in most cases not returnable, but I will work with you on a case by case basis.
Items are not returnable due to sizing issues. Since all garments are printed and made-to-order, we cannot replace/remake a garment that was not ordered in the correct size. Please choose the correct size by referring to our measurement charts.
In order to resolve cases, we must be contacted within a reasonable amount of time from the product shipping date. For any issue regarding an order, we must be contacted with 10 days of the ship date for Canadian and US orders or within 15 days for international orders or we may not be able to help resolve the issue.
If there is an error with your order or if there are any changes you wish to make after your order has been placed, we require that you contact us within 8hrs of the order being placed or by the following business day if the order was placed over the weekend.
In an effort to reduce the impact of returned products, I reserve the right to donate or recycle any returned or undelivered items as deemed appropriate in my sole discretion.
When contacting us with an issue, please be sure to include photos for our reference. You may contact us with your pictures and comments.
All returns are handled on a case by case basis. In most cases, fionadebell.com does not cover the shipping cost of a returned item. Returns must be received within 30 days.
Fiona Debell Art values its customers and respects their privacy.
By using the www.fionadebell.com website, and/or making online purchases of products, you agree to the terms and conditions of Fiona Debell Art’s Policy. If our Policy changes in the future, we will notify our customers and website users of any such changes by posting an updated Policy on our website.
Following the posting of such changes, your continued use of the www.fionadebell.com website will constitute your acceptance of these changes and you will be bound by such changes. If you do not continue to use the www.fionadebell.com website following a change to our Policy but take no other action with respect to your personal information, our use of that information will remain subject to our Policy as it was in effect prior to the change. You are responsible for regularly reviewing this Policy and any changes thereto.
WHAT DO WE DO WITH YOUR INFORMATION?
When you purchase something from our store or create an account with us, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address.
When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system. If you visit our website on a mobile device, we will in addition receive data as to what type of device you are using.
Email marketing : With your permission, we may send you emails about our store, new products and other updates. You can opt in or out of email marketing in your account or at the bottom of the email by clicking “unsubscribe”.
Fiona Debell may use your personal information to:
Process your order and to answer questions about the status of your order.
Send you products that you have ordered.
Maintain contact with you and provide you with ongoing personalized service.
Communicate with you (via e-mail, post or otherwise) and provide you with promotional materials and additional information regarding our products, services, surveys, contests, promotions and special offers.
Help us learn more about your usage of our website.
Conduct marketing and performance research, to assist us in measuring our customer service, improve our customer experiences and product offerings.
How do you get my consent?
When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.
If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no. You can unsubscribe from our email marketing at any time in your account settings or by clicking unsubscribe at the bottom of one of our newsletters.
How do I withdraw my consent?
If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us at:
or mailing us at:
Fiona Debell Art
91 Melrose Avenue,
Toronto, ON, M5M 1Y8,
You also may unsubscribe from our mailing list at any point by clicking the appropriate link at the bottom of the email.
You can add/remove products from your account or choose to remove your integration with an ecommerce platform at any point.
You can update all basic account information in the settings area of your account.
You can add or remove credit cards (the credit card numbers are never stored on our servers) or saved addresses from your account at any time.
We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.
In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.
However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.
For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.
In particular, remember that certain providers may be located in or have facilities that are located in a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.
As an example, if you are located in Canada and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act.
3rd party services we work with include but are not limited to:
Mailchimp: Newsletters and email marketing
Google Analytics: Website usage statistics and optimization.
Facebook & Google Sign-ups for quicker account creation: We seek permission to receive only your name and email address from them.
Shopify automatic order processing.
Paypal and Stripe: Payment processing.
Postal shipping software and apis: To automate shipping with various carriers.
Hosting Services: Various 3rd party providers for our hosting and web security processes.
When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.
To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.
If you enter a credit card number into a text box on our website, the information is sent over an encrypted connection using secure socket layer technology (SSL) . We work with 2 payment processors; Stripe and Paypal. These services have their own security in place. Your payment information never reaches our servers and therefore is never stored anywhere on FionaDebel.coml. When you save a credit card for automatic payments, we save a token provided by our payment processors instead of the actual payment information. That token allows for repeated transactions while keeping confidential the payment information.
We encrypt all connections when possible with 3rd parties using the HTTPS protocol, including connection with integrated ecommerce platforms.
Here is a list of cookies that we use. We’ve listed them here so you can choose if you want to opt-out of cookies.
How long is personal information retained?
We will keep your personal information only as long as is reasonably necessary for the purposes described in this Policy or such longer period as may be required by applicable law. We retain all invoices in order to comply with government audits.
AGE OF CONSENT
By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.
If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.
The parties hereto confirm that they have agreed that this Agreement and all documents relating hereto be drafted in English only.
Les parties aux présentes confirment qu'elles ont accepté que la présente convention de même que tous les documents s'y rattachant soient rédigés en anglais seulement.
QUESTIONS AND CONTACT INFORMATION
If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact our Privacy Compliance Officer at:
or by mail at:
91 Melrose Avenue,
Toronto, ON, M5M 1Y8,